Refund Policy – Trinesh Aroma

At Trinesh Aroma, we strive to provide our customers with the best quality products and a seamless shopping experience. However, if you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Refund

You may request a refund under the following conditions:
✅ The product is damaged, defective, or incorrect upon arrival.
✅ The product is unused, unopened, and in its original packaging.
✅ The refund request is made within 2 days of delivery.
✅ Proof of purchase (order number, receipt) is provided.

2. Non-Refundable Items

❌ Products that have been used or opened.
❌ Items purchased on sale or with a discount.
❌ Customized or personalized products.
❌ Products damaged due to misuse or mishandling.

3. Refund Process

1. Initiate a Request: Email us at trinesharoma@gmail.com with your order details and reason for the refund request.
2. Approval & Return Instructions: If your request is approved, we will provide instructions on returning the product.
3. Inspection & Processing: Once we receive the returned product and verify its condition, we will process your refund within 2 business days.
4. Refund Method: Refunds will be issued via the original payment method or as store credit.

4. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account first. If there’s still an issue, contact your bank or payment provider. If you need further assistance, reach out to us at support@trinesharoma.in.

5. Contact Us

For any refund-related queries, feel free to contact us:
📧 Email: trinesharoma@gmail.com

We appreciate your trust in Trinesh Aroma and look forward to serving you again!

Let me know if you’d like to add anything specific! 😊